Support — PitchIQ AI Soccer Predictions

Last updated: 28 April 2026

Welcome! This page is the official support channel for PitchIQ, an AI-assisted football prediction tool published by AI Motion Studio.

📧 Email support: davidosmithintl@gmail.com
We typically respond within 24 hours, Monday–Friday.

Frequently Asked Questions

How do I use the app?

Browse upcoming football fixtures from major leagues, tap a match to see the statistical model preview (xG, recent form, head-to-head, expected goals), and open the AI Consensus panel to compare predictions from Google Gemini, OpenAI, Anthropic, and xAI side by side.

How does PitchIQ Pro work?

PitchIQ Pro unlocks unlimited access to the AI Consensus panel and advanced statistical breakdowns. It is an auto-renewing subscription, available as Monthly or Yearly. Payment is charged to your Apple Account at confirmation of purchase. Subscription auto-renews unless cancelled at least 24 hours before the end of the current period.

How do I cancel my subscription?

Open iOS Settings → your Apple ID → Subscriptions → PitchIQ → Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Your Pro features will continue until the end of the current paid period.

How do I restore a previous purchase?

Open the app, go to the paywall (PitchIQ Pro screen), and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used for the original purchase. Subscriptions tied to your Apple Account are restored automatically.

How do I request a refund?

All in-app purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple Account.

The app shows an error or won't load a prediction. What should I do?

Are PitchIQ's predictions guaranteed?

No. PitchIQ provides statistical and AI-generated insights for entertainment and informational purposes only. No prediction is a guarantee of outcome — please bet responsibly and only with money you can afford to lose. PitchIQ is not a gambling service and does not accept or process wagers.

Is my data private?

Yes. We do not collect personal data, accounts, identifiers, or analytics. The only data sent to AI providers is the public match details (team names, league, statistical model output) for each prediction request. See our Privacy Policy for full details.

How do I delete my data?

The app does not store any personal data on our servers. Uninstalling the app removes all locally stored preferences from your device.

Subscription / Recurring Charges

PitchIQ Pro is an auto-renewing subscription billed by Apple. Title: PitchIQ Pro. Length: 1 month or 1 year. Renews automatically unless cancelled at least 24 hours before the end of the current period. Manage or cancel anytime in iOS Settings → Apple ID → Subscriptions.

Compliance

The app is not distributed in mainland China. Outside China, the app uses third-party AI services (Google Gemini, OpenAI, Anthropic Claude, xAI Grok). For details, see the Privacy Policy.

Contact

Email davidosmithintl@gmail.com. Please include your iOS version, app version, and a clear description of the issue.